??Oracle?Social?Relationship?Management?Cloud?Service?2014?

Certified?Implementation?Specialist培訓(xùn)課程

培訓(xùn)內(nèi)容：

1、Oracle?Social?Relationship?Management?-?Platfrom?Overview

??Describe?SRM?tools?and?subcomponents

??Describe?the?features?and?functions?of?the?SRM?platform

2、Oracle?Social?Relationship?Management?-?Workflow?and?Automation?Set-up?and?Configuration

??Describe?Workflow?&?Automation?features?and?functions

??Configure?Social?Engagement?&?Monitoring?Cloud?settings?(channels,?users,?permissions,?

automations?and?plugins)

??Configure?Social?Marketing?Cloud?account?settings?for?the?My?Profile?and?Resource?Tabs

3、Oracle?Social?Relationship?Management?-?Social?Marketing?Cloud?Product?Area?Configurations?

and?Features

??Create?a?post?in?Publish

??Take?actions?on?post?in?Publish?(preview,?quick?edit,?full?edit,?copy,?copy?a?suggested,?

or?remove?the?post)

??Configure?the?Admin?Tab?settings?in?Publish

??Create?and?attach?coupons?and?polls?to?social?streams?with?Publish

??Create?and?post?a?Custom?Wall?App?with?Publish

??Describe?how?to?use?Dynamic?Link?Tracking?

??Set?up?Dynamic?Link?Tracking?in?Admin

??Create?a?Tracking?URL?on?the?Create?a?Post?Page?(CAPP)

??Create?Open?Graph?Objects?and?custom?domains

4、Oracle?Social?Relationship?Management?-??Social?Engagement?&?Monitoring?Cloud?Product?

Configuration?and?Features

??Explain?how?to?view?messages?on?the?Monitor?Tab?in?Engage

??Perform?messaging?actions?available?in?Engage?

??Filter?messages?in?Engage

5、Oracle?Social?Relationship?Management?-??Social?Marketing?Cloud?Listen?&?Analyze?

??Describe?the?metrics?and?what?data?the?charts?show?on?the?Facebook?Dasboard?in?the?Resources?Tab

??Describe?the?data?and?types?of?interactions?reported?in?the?Facebook?Engagement?section?of?the?

Resources?Tab

??Describe?the?three?types?of?metrics?reported?in?the?Facebook?Visibility?section?of?the?Resources?Tab

??Explain?how?to?use?the?Resources?Tab?in?Listen?&?Analyze

??Explain?how?to?use?the?Social?Campaigns?Tab?to?anlayze?the?performance?of?published?posts?

6、Oracle?Social?Relationship?Management?-???Social?Engagement?&?Monitoring?Cloud?Listen?&?Analyze?

??Create?and?manage?Topics?

??Create?and?edit?Topics?in?a?Bundle?

??Explain?how?to?use?the?Dashboads?Tab?to?analyze?data?

??Run?and?export?reports?for?internal?user?activity

??Run?and?export?post-level?data?for?Facebook?and?Twitter

??Run?and?export?page-level?data?for?Facebook

7、Oracle?Social?Relationship?Management?-?Content?&?Apps?

??Build?a?view?in?Content?&?Apps??

??Create?a?brand?template?in?Content?&?Apps

??Connect?a?view?live?on?Facebook?in?Content?&?Apps

??Customize?a?view?in?Content?&?Apps

8、Oracle?Social?Relationship?Management?-?CX?Solution?Integration?Configurations

??Explain?the?Oracle?Customer?Experience?vision

??Configure?SRM?integrations