課程大綱： Business Process Management培訓
Introduction
A Brief History of Process
The Process Perspective
Process Management
Process Modeling Analysis & Design
Business Process Management Framework
Business Process Management Systems (BPMS)
Business Process Architecture
BPM Implementation Strategies
BPM Value Proposition
The BPM Community
Why automate BPM?
Topology of a SOA reference architecture
BPM Vendors overview Positioning of BPM tools
Aligning IT and Business
BPM vs BPMS
When to choose a BPMS
IT and business must work hand in hand Matching the right technology to your problem
Adopting a development model
Overview of a BPM system
Terms and concepts
Understanding Basic Concepts and Architecture
Process Modelling
Process Analysis
Process Design
Components and structure of a BPMS
Enterprise Process Management Planning
Key Skills, Roles and Responsibilities
Governance and Business strategy
The past: data/functions vs objects & services
The future: core business logic vs process control
Design implications for Architects
Alignment of Business and IT
The Role of Business Stewardship
The Role of Business Rule Analysts
Modelling a process with BPMN
The added value of BPMN
Composability and basic services
Promoting an incremental and iterative approach
Why should Use Cases drive the project?
Declaration of message properties
Use of correlation sets
Develop a complex parallel execution of activities
Designing concurrency
BPMN implemented by vendors
Example: Microsoft XLANG
Fault Handling and Exception Management
Defining Events
Configuring Timeouts
Handling Faults
Catching Exceptions
Compensation Management
Business Rules
Motivations for BRs
Basic Concepts
Rule Maturity Model (KPI RMM?)
KPI STEP? Principles
New Roles of Business and I/T
The Business Focus in Business Rules
When is a BR Approach Appropriate?
New Aspects for Scoping a BR Project
Key Elements of a BR Project Plan
The Role of a BR Pilot
Overview of Mining BRs from Code
BPM as enabler of SOA: Key components
Application frontends
Basic Services
The value of an ESB
Using a Repository
Increased agility for the business
The BPM Board
Distributing technology white papers
Controlling & measuring improvement processes
Managing the repository
Setup of a quality gateway
The 4 pillars of success
Metrics
The context of organizational performance
What makes a good metric
Measurement & management hierarchy
Process management: More than measurements
Metrics within processes Management roles in measurement
Management questions to be answered
Pitfalls of process management efforts
Architecture of a BPM System
EAI and B2B aspects
Topology and scalability
Design tools
Deployment tools
Monitoring and management
The process engine
Process definition repository
Core BPMS features and Interfaces
Repository support
Database support
BAM
Human workflow solutions
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